Richard Casino Privacy Policy

Richard Casino respects the privacy of everyone who uses its website, gaming services, promotional features, and related customer support channels. This Privacy Policy explains what information may be collected, why it is needed, how it is handled, and the choices available to users.

This policy applies to visitors, account holders, players, and other individuals who interact with Richard Casino. By using the platform, you acknowledge that your information may be processed in accordance with this policy and the terms that apply to the services you use.

Information We Collect

Richard Casino collects information that is reasonably necessary to operate an online casino, maintain account security, provide support, and meet applicable operational obligations. The type and amount of information collected may vary depending on how you use the platform.

Information you provide

• Personal details such as your name, date of birth, residential address, telephone number, and email address.
• Account credentials, preferences, communication choices, and information included in your profile.
• Payment and transaction details, including deposits, withdrawals, currency, transaction history, and related records. Payment information may be handled through external payment providers.
• Documents or information requested for age verification, identity checks, fraud prevention, account recovery, or responsible gaming controls.
• Messages, complaints, requests, survey responses, and other information you provide to customer support.

Information collected automatically

• Device type, operating system, browser, language settings, and general technical identifiers.
• IP address, approximate location derived from technical data, login history, session details, and security events.
• Pages visited, games or features used, interaction times, referral information, and website performance data.

Richard Casino may also receive information from service providers that help verify identity, process transactions, detect suspicious activity, measure website performance, or support marketing preferences. The information received will depend on the service involved and the permissions or legal basis applicable to that activity.

How We Use Information

Information may be used for the following business and service purposes:

• Creating, administering, and maintaining your Richard Casino account.
• Processing deposits, withdrawals, bonuses, and other account transactions.
• Confirming eligibility, including the minimum age requirement of 18+, and supporting identity or account security checks.
• Providing games, customer assistance, technical support, and requested account services.
• Monitoring gameplay, account activity, and payment activity for fraud, abuse, collusion, unauthorized access, and other security concerns.
• Personalizing website content, remembering preferences, and improving the reliability and usability of the platform.
• Sending service messages, account notices, security alerts, and other communications necessary to manage your relationship with Richard Casino.
• Sending promotional communications where permitted and where your preferences allow them.
• Analysing trends, usage patterns, and technical performance through aggregated or otherwise appropriately protected information.
• Establishing, exercising, or defending legal rights and responding to valid requests from authorized authorities.

Richard Casino does not use personal information for purposes that are incompatible with the reason it was collected without taking appropriate steps to provide notice or obtain consent where this is required.

Cookies and Similar Technologies

Richard Casino uses cookies, software development tools, pixels, local storage, and similar technologies to help the website function and to understand how visitors use it. These technologies may remember login settings, maintain sessions, protect account access, and support essential features.

Some technologies are necessary for core services and may not be available for disabling through the website. Other technologies may help us measure traffic, identify technical issues, remember preferences, or assess the effectiveness of communications.

You can usually manage cookies through your browser settings. Blocking or deleting certain cookies may affect account access, game functionality, payment processes, or other website features. Where a cookie preference tool is provided, your selections may be managed through that tool.

Data Sharing

Richard Casino may disclose information to carefully selected recipients when this is necessary for operating the platform, protecting users, or carrying out the purposes described in this policy. Recipients may include:

• Payment processors, financial institutions, and transaction service providers.
• Identity verification, age verification, fraud monitoring, and risk management providers.
• Hosting companies, information technology providers, cybersecurity specialists, analytics providers, and customer support platforms.
• Professional advisers, insurers, auditors, and other service providers acting under appropriate confidentiality obligations.
• Companies involved in a corporate transaction, restructuring, merger, acquisition, or transfer of relevant business assets.

Information may also be shared when reasonably necessary to comply with a valid legal process, protect the rights or safety of Richard Casino or another person, investigate suspected misuse, enforce applicable terms, or respond to an authorized governmental request. Richard Casino does not sell personal information as a general commercial product.

Data Security

Richard Casino uses administrative, technical, and physical safeguards intended to reduce the risk of unauthorized access, alteration, loss, misuse, or disclosure. Measures may include access controls, authentication procedures, secure transmission methods, monitoring, staff awareness practices, and restrictions on access based on work responsibilities.

No website, electronic transmission, or storage system can be guaranteed to be completely secure. Users are responsible for keeping account credentials confidential, using a secure device, and notifying Richard Casino promptly if they suspect unauthorized account activity. Richard Casino may restrict access, suspend activity, or take other protective measures when a security concern is identified.

Data Retention

Personal information is retained for as long as reasonably necessary to provide services, administer an account, resolve disputes, maintain business records, prevent fraud, and satisfy applicable operational or legal requirements. Retention periods differ according to the type of information, the purpose for which it was collected, and whether an account or transaction remains active.

When information is no longer required, Richard Casino may delete it, anonymize it, or place it beyond normal use. Some information may remain in secure backups for a limited period before it is overwritten or removed. Information that has been aggregated or anonymized so that it no longer identifies an individual may be retained for analytical or business purposes.

Your Rights

Depending on your location and the rules that apply to your request, you may have rights relating to your personal information. These may include the ability to:

• Ask whether Richard Casino holds information about you and request access to relevant records.
• Request correction of information that is inaccurate, incomplete, or outdated.
• Ask for deletion or restriction of information in circumstances where continued processing is not necessary or permitted.
• Object to certain processing activities or withdraw consent where processing is based on consent.
• Request a copy of information in a usable format where a portability right applies.
• Change marketing preferences or unsubscribe from promotional messages, while continuing to receive essential service communications.

Richard Casino may need to verify your identity before completing a request. Some information may be retained or processing may continue where necessary for security, fraud prevention, account administration, dispute resolution, or other permitted purposes. If you have concerns about how information is handled, you may contact Richard Casino so the matter can be reviewed.

Third-Party Services

The Richard Casino platform may contain links, integrations, payment options, advertising features, or other services operated by third parties. These providers may collect and process information under their own privacy policies and terms. Richard Casino is not responsible for the privacy practices, security measures, or content of an external service that it does not control.

You should review the privacy information provided by a third party before submitting personal information through its website or application. If a provider acts on behalf of Richard Casino, its access is expected to be limited to the services it performs and subject to appropriate contractual or operational controls.

International Transfers

Some Richard Casino service providers, technical systems, or business partners may process information in a country other than the country where you live. As a result, information may be transferred across provincial or national borders for hosting, payment processing, verification, support, security, or other business functions.

Where information is transferred, Richard Casino takes reasonable steps to use suitable safeguards and to limit the information shared to what is relevant for the intended purpose. The privacy protections available in another location may differ from those in your jurisdiction. By using the platform, you acknowledge that such transfers may occur as described in this policy.

Policy Updates

Richard Casino may revise this Privacy Policy when its services, technologies, business practices, or privacy processes change. The updated version will be published on the relevant website page with a revised effective date where appropriate.

Changes will apply from the time they are posted unless a different date is stated. You should review this page periodically, particularly before continuing to use the platform after a significant update. Where an update requires additional notice, Richard Casino may provide that notice through the website, by email, or through another appropriate communication channel.

Contact Information

If you have a privacy question, wish to exercise an available privacy right, or need assistance understanding this policy, contact Richard Casino at [email protected]. Please include enough information to identify your account or request, but do not send payment passwords or other unnecessary confidential credentials.

Richard Casino may ask for additional details to confirm your identity and properly assess the request. We aim to review privacy enquiries within a reasonable period and will explain if more time or information is needed.

Last updated: 9 September 2026